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    Are you online only?

    We are an online only women’s clothing boutique. We understand the hassle and frustration of trying on multiple pieces at department stores, only to wait in lines to check out. Our easy-to-navigate online shop removes the hassle and makes shopping what it should be...enjoyable!

    What sizes do you offer?

    We think it’s necessary to include all the fabulous women out there, and our curvy collection is something we are so excited to offer! Currently, we carry sizes small to 3XL!

    How do I know my new clothes will fit just right?

    Don’t worry, we’ve got you! All of our clothes fit true-to-size. If they feature a special design or unique cut, we’ll be sure to mention that in the product description and let ya know if you should size up or down from your normal size.

    How do I track my order?

    Once your order is complete and processed, we’ll send you an email with your order information. If you have any further questions about your order and shipment details, go ahead and email us at shopurbanelements@gmail.com. Please allow 24 hours for a response.

    I’m excited! How soon will my order arrive?

    If you place your order during our shipping hours of M-F between 8am EST - 2pm EST, we try to ship it that same day! We do ship USPS, and estimated shipping is 5-7 days. For a full list of detailed shipping information, please visits our Shipping & Returns page.

    What if I something I purchased doesn’t work for me? Can I return it?

    While we hope you love everything you order from us, we know returns sometimes happen. We accept returns within 30 days of purchase with tags still attached and no visible wear, stains, excessive pet hair, or smells on items. For more details about how to complete your return, please refer to our Shipping and Returns page. If you have a specific question regarding your return, feel free to email us at shopurbanelements@gmail.com.

    Do you offer any discount codes?

    We offer 10% off of your first order when you become a VIP member! Once you’re one of our VIPs, you’ll be the first to see our new arrivals and receive special sale notices and discount codes.

    I want to become a VIP. What benefits will I receive by signing up?

    We do! At the bottom of our online store, you can sign up to become a VIP Member. We just ask for your email address, and then YAY, you’re part of the family!

    As a VIP member, you’ll be the first to see our new arrivals and receive special sale notices and discount codes.

    Where do I find new arrivals?

    Our Fresh Arrivals page is where we showcase the latest and greatest items we have in-store. Go ahead, get your retail therapy on!

    Do I need an account to shop at Urban Elements Boutique?

    You don’t need an account to shop with us. However, having an account keeps your information, such as your shipping address, safely stored in our system; making the checkout process easier for you!

    To create an account with us, simply click here, or navigate to the top right corner of our website and click on ‘Create Account’. You will receive prompts from there and be asked to add your email address and create a password.

    We ask for your email address so that we can contact you in case you forget your password.

    Shoot! I forgot my account password or username. What can I do?

    Oh no! We’ve all been there. Luckily, we’ve got you covered. If you forgot your password, simply navigate to your login page. Under the email and password section, please click on ‘Forgot your Password’. We will ask for your email so we can email you with further instructions and a link to reset your password.

    What is Sezzle and how does it work?

    Sezzle is a platform that allows you to shop now and pay for your orders over time, when it’s convenient for you. Lucky for you and your closet, we work with Sezzle!

    Please visit https://sezzle.com/ for more information and to sign up.

    How can I contact you?

    We would love to hear from you! For any and all matters related to recent orders, trouble with a shipment, or returns/exchanges, please contact us via email at shopurbanelements@gmail.com. A member of our team will be in touch shortly.

    What if my question wasn’t answered here?

    Not a problem! At Urban Elements Boutique, we pride ourselves on our excellent customer service. Simply email us at shopurbanelements@gmail.com, and a member of our team will be in touch shortly to provide assistance!